Return & Refund Policy

Shanti Natural Care

At Shanti Natural Care, we take pride in producing high-quality natural wellness and skincare products in small batches. Your satisfaction is important to us, and we aim to ensure a positive shopping experience.

Returns

Due to the nature of our natural skincare and wellness products, we can only accept returns under specific circumstances.

Products may be returned if:

• The item was damaged during delivery

• You received the incorrect product

• The product arrived defective

To qualify for a return:

• The request must be made within 7 days of receiving your order

• The product must be unused, unopened, and in its original packaging

• Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used products

• Items purchased on sale or promotion

• Products damaged due to improper storage or use

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed to the original payment method

• Please allow 5–10 business days for the refund to reflect in your account

Shipping costs are non-refundable, unless the return is due to an error on our part.

Exchanges

We will gladly replace items if they are:

• Damaged

• Defective

• Incorrectly shipped

If you need to exchange an item, please contact us with your order details and photos of the product.

Return Shipping

Customers may be responsible for return shipping costs, unless the return is due to:

• Damaged goods

• Incorrect items sent

Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: info@shantinatural.co.za
🌿 Website: www.shantinatural.co.za

---