Shipping policy
Shipping Policy
Shanti Natural Care
At Shanti Natural Care, we carefully prepare and package every order to ensure it arrives safely. As a small-batch natural wellness brand, we take great care in delivering products that meet our high quality standards.
Order Processing
- Orders are processed within 1–3 business days after payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak periods, product launches, or promotions, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation and tracking information where applicable.
Shipping Within South Africa
We currently ship throughout South Africa using trusted courier partners.
Estimated delivery times:
- Major Cities: 2–4 business days
- Regional Areas: 3–6 business days
- Remote Areas: 5–7 business days
Delivery times may vary depending on the courier service and location.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Order weight or size
- Courier service selected
Occasionally, free shipping promotions may be offered on qualifying orders.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS so you can monitor the delivery progress.
Incorrect Address
Please ensure your shipping address is correct when placing your order.
Shanti Natural Care cannot be held responsible for delays or additional delivery costs caused by incorrect or incomplete address information.
Delayed or Lost Shipments
While we work with reliable courier partners, delays can sometimes occur due to circumstances beyond our control.
If your order has not arrived within the expected timeframe, please contact us and we will assist in tracking your shipment.
Damaged Packages
If your order arrives damaged, please:
- Take clear photos of the package and product.
- Contact us within 48 hours of delivery.
We will assess the situation and arrange a replacement or refund where applicable.
Contact Us
For any shipping questions or assistance with your order, please contact:
📧 Email: info@shantinatural.co.za
🌿 Website: www.shantinatural.co.za